Also note that if you had other profiles, you will need to configure them from the beginning when Outlook is re-installed. Please make sure that you have backups of all the data from all Outlook profiles.

Sometimes when creating a new profile doesn't help, the only solution is to re-install Outlook.

To use Outlook Profile Helper to create the profile, download the application from HostPilot > Get Started Here! > Step 2 > Download Profile Helper, run it and complete the wizard, then start Outlook. You can do this automatically or manually.

Now create a new profile and start Outlook.

Click Show Profiles. Select your existing Exchange profile and click Remove.

Navigate to Start > Control Panel > Mail*.

To do this, log in using the profile you intend to back up, and follow the instructions in the Knowledge Base article on How to export data in Outlook. Note: You may want to back up profiles before deleting. If you see duplicate profiles, remove them. Verify that you need all the profiles that are listed. Navigate to Start > Control Panel > Mail*.

Make sure that there are no conflicting profiles in Outlook.

Read the Knowledge Base article on How to enable Cached Exchange Mode in Outlook for detailed instructions. You can compare the mailbox on the server and the mailbox in your Outlook by using Outlook Web Access. If you see that synchronization started successfully, enable Cached Exchange Mode again and restart Outlook for the changes to take effect. Read the Knowledge Base article Outlook Data File Locations. Start Outlook and let the OST file be rebuilt.

You can find the OST file and rename it.

Read the Knowledge Base article How To Enable Cached Exchange Mode In Outlook for more information. You can disable Cached Mode in File (Tools) > Account Settings > double-click on the profile name > uncheck Use Cached Exchange Mode, save the changes and restart Outlook. Read the Knowledge Base article on How to export data in Outlook for instructions on exporting data to make a backup copy.ĭisable Cached Exchange Mode for the Outlook Exchange account and restart Outlook. There could be some messages stored only on the local machine and not synchronized with the server due to Outlook profile corruption. We strongly recommend that you back up Outlook data prior to making any changes. If your mailbox was recently migrated to a new platform, please proceed with Step 3 (Re-create profile). The error can also appear after the mailbox migration.

To resolve the issue, follow the troubleshooting steps below and check whether the Outlook profile works normally after each step. This error usually indicates that the Outlook profile is corrupted.

Outlook will not load profile